Master Aviation English in 90 Days

×

Terms of Service

Last updated: January 2024

1. Acceptance of Terms

By accessing and using FlightFluency services, you accept and agree to be bound by the terms and provision of this agreement.

2. Service Description

FlightFluency provides online aviation English training courses designed for pilots and aviation professionals. Our services include educational content, assessments, and support materials.

3. User Responsibilities

Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account. You agree to provide accurate, current, and complete information during registration.

4. Payment Terms

Payment is required in advance for all courses. Prices are subject to change without notice. All sales are final unless otherwise specified in our refund policy.

5. Intellectual Property

All content, materials, and resources provided through FlightFluency are protected by copyright and other intellectual property laws. Users may not reproduce, distribute, or create derivative works without written permission.

6. Limitation of Liability

FlightFluency shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

7. Termination

We reserve the right to terminate or suspend access to our services immediately, without prior notice, for conduct that we believe violates these Terms of Service.

8. Contact Information

For questions about these Terms of Service, please contact us at [email protected]

×

Privacy Policy

Last updated: January 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, enroll in courses, or contact us for support. This includes your name, email address, phone number, and professional information.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Personalize your learning experience

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy or as required by law.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser.

6. Your Rights (GDPR)

If you are located in the European Union, you have the right to:

• Access your personal data
• Correct inaccurate data
• Delete your data
• Object to data processing
• Data portability

7. Contact Us

For privacy-related questions, contact us at [email protected]

×

Cookie Policy

Last updated: January 2024

What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalization, such as remembering your login details and preferences.

Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements and measure campaign effectiveness.

Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies that are already on your computer and set most browsers to prevent them from being placed.

Cookie Consent

×

Refund Policy

Last updated: January 2024

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all FlightFluency courses. If you're not satisfied with your purchase, you can request a full refund within 30 days of your purchase date.

90-Day Performance Guarantee

For our comprehensive courses, we also offer a 90-day performance guarantee. If you don't achieve ICAO Level 4 proficiency within 90 days of consistent study (as defined in your course materials), we'll provide a full refund.

Refund Conditions

To be eligible for a refund, you must:

• Request the refund within the specified timeframe
• Provide a valid reason for the refund request
• For performance guarantees, demonstrate consistent engagement with the course materials
• Have completed all required assessments and activities

How to Request a Refund

To request a refund, please contact our support team at [email protected] with:

• Your order number
• Reason for refund request
• Any relevant documentation

Processing Time

Refunds will be processed within 5-10 business days after approval. The refund will be credited to the original payment method used for the purchase.

Exceptions

Refunds may not be available for:

• Courses purchased with promotional discounts exceeding 50%
• One-on-one coaching sessions that have already been completed
• Certification fees paid to third-party organizations

Contact Information

For refund requests or questions, contact us at [email protected]